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Thank you for using my services.
These Terms and Conditions (the “Terms”) set forth our mutual agreement as to your rights
and responsibilities when you use our, Emma and Janine’s, conflict transformation services.
By using any of (the “Services“) you are agreeing to these Terms.
The cost of services and payment requirement will be set out with the Registration details or service Proposal.
Payments are to be made by direct bank transfer to the bank stated on the registration page or invoice.
Cancellation by us:
In the event that services are cancelled by us, fees paid are refunded in FULL.
Cancellation by you:
If you are unable to attend a service or event full refund (less any admin costs) is payable if cancellation in writing is received in excess of 7 days from the date of the event or service delivery. After this date, the fee will not be refunded.
A credit note may be issued for cancellations up to 24 hours prior to service delivery by agreement. This can be used to attend a future course or one to one coaching session.
Cancellation of services within 24 hours of delivery are non-refundable.
Where services are delivered to organisations – the Cancellation and Refund policy is outlined in the individual Service Proposal.
In all circumstances – deposits paid are non-refundable.
By engaging my services, you certify that you acknowledge:
My training, coaching and mediation services are not a substitute for medical care. Your participation means that you understand and fully accept the above risks, that you participate at your own risk and that you release the organisers and workshop holders and any other participant in any way and in any capacity from any liability for any damage, or loss arising.
